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COVID-19 Update

Update – July 1, 2020

While over the last two months, we have increased our sanitization and disinfecting procedures, as well as made modifications to help maintain social distancing, due to the recent increase in local positive COVID-19 test results, we have updated our office protocols to ensure the safety of our patients and our staff. Please review our new office policies prior to your or your child’s next appointment:

 


 

  • If you have been in contact with a confirmed positive COVID-19 patient or are experiencing any symptoms call our office to reschedule your appointment.
  • Please notify our office if you have a positive COVID-19 test within the 14 day period following your appointment.
  • Lobbies at both locations are closed.
  • Please check your email for any paperwork updates that may be sent. Please fill out the forms and return them prior to your appointment.
  • Please arrive 5-10 minutes early to go over the new COVID-19 questionnaire and get a temperature check. Due to the heat outside, please come to your appointment with your AC on.
  • If your clinician is not ready, you will be asked to return to your vehicle and we will call you when they are ready.

 


 

We are only allowing patients with appointments inside the office at this time. If you are escorting a child, we respectfully ask that you wait in the car. If you have concerns regarding not being able to remain with your child during the appointment, please give our office a call and we will reschedule.

If you feel you would like to brush your teeth before your appointment, please do so prior to arriving.

The Cities of Jacksonville and St. Augustine have adopted a mandatory mask requirement for public and indoor locations, and in other situations where individuals cannot socially distance. We encourage everyone to wear a mask to their appointments. Due to shortages of PPE for our team members, we will not be providing masks to patients.

Update – June 1, 2020

The COVID-19 pandemic has been an incredible strain on everyone and it has greatly impacted how we will do business going forward. Harbour Dental Care has worked tirelessly to get ahead and institute the most stringent safety protocols to keep our team and patients safe. Initially, due to extreme back-ordering and excessive price gouging we experienced difficulty procuring the necessary personal protective equipment.  We were able to ensure our PPE shipments arrived and had meetings to properly implement the new protocols. Throughout the month of May, additional bulk shipments arrived and we were able to procure the needed PPE in better quantities and more reasonable prices.

Although the cost of the new PPE protocol is still very high and most insurance companies are not reimbursing the difference, we will be eliminating the PPE FEE effective June 1, 2020. 

You will see the D1999 PPE fee on your treatment plan and EOB, but there will be “no out of pocket” cost to you. We know everyone has been affected by this and we want you to know that we will be absorbing the additional cost within our normal practice operations. There will be no refunds for previously collected fees. Thank you for your patience and trusting our team to provide you with the world class service you deserve!

Update – May 11, 2020

We’re excited to announce that Harbour Dental Care has reopened its doors for appointments! As we navigate our return, we are continuing to follow CDC guidelines and perform enhanced sanitary procedures for the safety of both our staff and patients. Please read the below letter to learn more about how we are prioritizing your health, and feel free to call us if you have further questions.

Jacksonville

St. Augustine

Update – March 23, 2020

 

Update – March 18, 2020