I finally decided to give up this office. I have to admit it was a hard decision because they are clean, friendly and professional. However, here is where professionalism went too far especially when their professional billing personnel started to use my loyalty against my wallet. Every preventative service or regular cleaning was billed as "special care", and I faithfully paid every bill they sent. I politely called to pay the last regular cleaning / "special care" copay bill, and asked them to send me a record release form. I hope the owners of this clinic understand this. We are fine to pay more for their good services so they can make profit. But we are not OK being taken advantage.

For decades, I went to a Dental Practice downtown, near my office. Meanwhile the rest of our family went to Harbour Dental Care. I was very happy with my former dentist. They closed their practice, and I had to get out of my comfort zone and transition to a new dentist. I changed over to Harbour Dental to join the rest of our family. I could not be happier with the change. The state of the art technology, tools and professionalism of the medical staff as well as the administrative team are amazing. I am very happy with my new dentist. Glad I made the change.